Right of Withdrawal

As a consumer you have the right to withdraw from a distance contract within 14 days without giving any reason.

THE PERIOD

The 14-day period begins on the day you, or a third party you have designated (other than the carrier), take physical possession of the goods. If you ordered multiple items in one order that are delivered separately, it begins when the last item or shipment is received.

HOW TO WITHDRAW

To exercise this right you must inform us of your decision by an unequivocal statement before the deadline expires. You can send it:

- by email to arcracing.eu@gmail.com

- by post to Ulica Zinke Kunc 4, 10000 Zagreb, Croatia

You may use the model form below, but you don't have to — any clear statement is enough.

We will confirm receipt of your notice by email without delay.

RETURNING THE GOODS

You must return the goods without delay, and no later than 14 days from the day you sent us your withdrawal decision.

YOU BEAR THE DIRECT COST OF RETURNING THE GOODS.

REFUNDS

We will refund you no later than 14 days from the day we receive your withdrawal notice, using the same payment method you used, unless you expressly agree otherwise. The refund costs you nothing.

We may withhold the refund until we have received the goods back, or until you supply proof of having sent them, whichever is earlier.

We also refund delivery costs, except any extra costs arising because you chose a delivery type other than our cheapest standard delivery.

DIMINISHED VALUE

You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Put simply: you may inspect the goods as you would in a shop, but not use them.

EXCEPTIONS

The right of withdrawal does not apply to:

- goods made to your specification or clearly personalised

(e.g. products with your own custom engraving)

- [ADD: only add exceptions that genuinely apply — don't copy

the statute wholesale]

Any exception is stated explicitly on that product's page before purchase.

MODEL WITHDRAWAL FORM

(complete and return this form only if you wish to withdraw from the contract)

To: ARC RACING, vl. Luka Vuković Ulica Zinke Kunc 4, 10000 Zagreb, Croatia arcracing.eu@gmail.com

I, ______________________________, hereby give notice that I withdraw from my contract of sale for the following goods:

______________________________________________________

Order number: _______________________ Order date: _________________________ Date received: ______________________

Consumer name: ______________________________________ Consumer address: ___________________________________ IBAN for refund: ____________________________________

Consumer signature: _________________________ (only if this form is sent on paper)

Date: _______________________

PRAVO NA JEDNOSTRANI RASKID UGOVORA

Potrošač ima pravo, ne navodeći razloge za to, jednostrano raskinuti ugovor sklopljen na daljinu u roku od 14 dana.

ROK

Rok od 14 dana počinje teći od dana kada je Vama ili trećoj osobi koju ste odredili, a koja nije prijevoznik, roba predana u posjed. Ako ste jednom narudžbom naručili više komada koji se isporučuju odvojeno, rok teče od dana predaje posljednjeg komada ili pošiljke.

KAKO RASKINUTI UGOVOR

Da biste ostvarili pravo na jednostrani raskid, morate nas obavijestiti o svojoj odluci nedvosmislenom izjavom prije isteka roka. Izjavu možete poslati:

- e-poštom na arcracing.eu@gmail.com

- poštom na Ulica Zinke Kunc 4, 10000 Zagreb

Možete koristiti priloženi obrazac, ali niste dužni — dovoljna je bilo koja nedvosmislena izjava.

Potvrdu primitka obavijesti dostavit ćemo Vam bez odgađanja elektroničkom poštom.

POVRAT ROBE

Robu nam morate vratiti bez odgađanja, a najkasnije u roku od 14 dana od dana kada ste nam poslali svoju odluku o raskidu.

IZRAVNE TROŠKOVE POVRATA ROBE SNOSI POTROŠAČ.

POVRAT PLAĆENOG

Povrat sredstava izvršit ćemo Vam najkasnije u roku od 14 dana od dana primitka Vaše obavijesti o raskidu, koristeći isto sredstvo plaćanja kojim ste se koristili prilikom kupnje, osim ako izričito ne pristanete na drugo sredstvo plaćanja. Povrat sredstava ne uzrokuje Vam nikakav dodatan trošak.

Povrat sredstava možemo odgoditi dok nam roba ne bude vraćena ili dok nam ne dostavite dokaz da ste robu poslali natrag, ovisno o tome što nastupi prije.

Vraćamo Vam i troškove isporuke, osim dodatnih troškova nastalih zato što ste odabrali vrstu dostave koja nije najjeftinija standardna dostava koju nudimo.

UMANJENJE VRIJEDNOSTI

Odgovorni ste za svako umanjenje vrijednosti robe koje je rezultat rukovanja robom, osim onog koje je bilo potrebno za utvrđivanje prirode, obilježja i funkcionalnosti robe. Drugim riječima: robu smijete pregledati kao što biste to učinili u trgovini, ali ne i koristiti.

IZNIMKE

Pravo na jednostrani raskid ne primjenjuje se na:

- robu izrađenu po Vašoj specifikaciji ili jasno prilagođenu

Vama osobno (npr. proizvodi s Vašim osobnim graviranjem)

- [ADD: dodati druge iznimke samo ako se stvarno primjenjuju —

ne prepisivati zakon paušalno]

Svaka iznimka izričito je navedena na stranici tog proizvoda prije kupnje.

OBRAZAC ZA JEDNOSTRANI RASKID UGOVORA

(ispunite i vratite ovaj obrazac samo ako želite raskinuti ugovor)

Prima: ARC RACING, vl. Luka Vuković Ulica Zinke Kunc 4, 10000 Zagreb arcracing.eu@gmail.com

Ja, ______________________________, ovime izjavljujem da jednostrano raskidam ugovor o kupnji sljedeće robe:

______________________________________________________

Broj narudžbe: ______________________ Datum narudžbe: _____________________ Datum primitka robe: ________________

Ime i prezime potrošača: ____________________________ Adresa potrošača: ___________________________________ IBAN za povrat sredstava: ___________________________

Potpis potrošača: ___________________________ (samo ako se obrazac šalje na papiru)

Datum: ______________________